Legal

Terms & conditions

Last updated: augustus 2026

A summary of how we work, translated for convenience. You receive the full terms that apply to the agreement when you place an order, and the Dutch version is the binding one.

1. Who we are

Reglow, based in Utrecht, the Netherlands (KvK: not yet published), provides advice, installation and maintenance of smart-home systems built on Home Assistant.

2. Quotes and pricing

Every project starts with an intake and a proposal with a fixed price for the agreed scope. Hardware is charged separately based on what your home actually needs, and is made clear up front. A quote is non-binding until you approve it.

3. Scope

We work with a clear, fixed scope per package. Work outside that scope, such as major electrical changes or network cabling, is not part of the assignment unless explicitly agreed.

4. Handover

After installation we walk through the system together and hand over a working, maintainable setup, including explanation and documentation. Your system is and remains yours.

5. Reglow Care

Reglow Care is the maintenance subscription included by default with Home Premium. It covers monitoring, back-ups, updates and support. You can cancel monthly; your system keeps working as delivered, but without maintenance and updates.

6. Liability

We carry out our work carefully and to professional standards. We deliberately choose safe, maintainable solutions and do not build unsafe switching setups. Our liability is limited to the amount of the relevant assignment, as far as legally permitted.

7. Questions

Questions about these terms? Email us at info@reglow.studio.